Huntington ranks high in J.D. Power survey
COLUMBUS – Retail banking customers have rated Huntington Bank the highest in the North Central Region, according to the J.D. Power and Associates 2013 U.S. Retail Banking Satisfaction Study.
The findings rank Huntington highest among the largest financial institutions in the region. More than 50,000 customers were surveyed.
Huntington has an overall score of 814 on a 1,000-point scale, up from 790 in 2012. The regional average was 776 and includes 25 banks in the region. The J.D. Power’s study indicates that Huntington performs well in the account information, fees and channel activities factors, according to officials. Overall satisfaction among retail customers averaged 763 in 2013, an increase of 10 index points from 2012.
“Huntington is thrilled to have received recognition from such a respected and highly authoritative organization as J.D. Power and Associates,” said Mary Navarro, Huntington’s retail and business banking director.
“Exceeding customers’ expectations by getting to know them and looking out for them is part of our culture, and our colleagues do a great job with this every day. We are very appreciative of our customers and thank them for banking with us,” she said.
J.D. Power’s ranking comes on the heels of Huntington’s recognition last year as “Highest in Customer Satisfaction with Small Business Banking” by J.D. Power and Associates. And recently, Huntington was named the winner of the 2013 TNS Choice Award for Consumer Banking in the Central Region, which includes the 20 states in the center of the United States.
Huntington also recently was recognized for its consistently outstanding consumer customer satisfaction by the MSR Group, which announced that Huntington has received its APECS Customer Advocacy Award for the Midwestern Region for a fourth consecutive year.