Customer calls out store employees

Dear Heloise: My Sound Off: Store employees so engrossed in conversations with each other and/or on cellphones that they seemingly don’t have time to wait on me!

I understand that employees are friends, and a parent may have kids calling after school and such, but employees should focus on the customer. I’m standing there waiting to pay at a counter, or need help with a question. Thanks for your time. — Jim Y. in St. Louis

Jim, that’s an often-voiced complaint. An emergency is one thing, but chitchat on a cellphone in front of a customer is just plain bad business. Readers? Business owners? What do you have to say? Keeping customers is a main goal of business. — Heloise

(Heloise is a columnist for King Features Syndicate. Send money-or time-saving hint to P.O. Box 795000, San Antonio, Texas 78279-5000, fax it to 210-HELOISE or E-Mail: Heloise@Heloise.com.)

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