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Assure America receives award

November 25, 2012
Weirton Daily Times

WEIRTON - Assure America, Weirton, has been named a recipient of the 2012 Spirit Award for performance excellence through innovation, process improvement and visionary leadership through the Partnership for Excellence, a performance excellence and rewards program for Ohio, Indiana and West Virginia that uses the internationally-recognized Baldrige Criteria for Performance Excellence.

TPE's primary product is a comprehensive assessment that helps organizational leaders better understand and prioritize key strengths and opportunities for improvement. While the assessment is the foundation, TPE's main focus is on organizational learning, resource optimization and continuous improvement.

The award is presented to organizations that complete the five-page organizational profile as the first step in their Baldrige Journey. This is the level for organizations new to the Baldrige program and just getting started.

Two coaches from the TPE Board of Examiners work with the leadership team during a four-hour workshop and further explain the Baldrige criteria and organizational profile in detail. Next, leaders develop a five-page organizational profile highlighting what is important to the organization. As the first part of the criteria, the profile provides a snapshot of an organization. It is divided into two items: the first asks about the organization's key characteristics and the second addresses its strategic situation. The profile sets the context for the way an organization operates including its strategic environment, key working relationships, competitive environment, strategic challenges and advantages and performance improvement system. It serves as a guide for the organizational performance management system.

The mission of TPE is to cultivate performance excellence and continuous improvement among business, education, government, health care and nonprofit organizations based in Ohio, Indiana and West Virginia. By providing a framework for performance excellence through the Baldrige Criteria, organizations have a greater focus on customers, process management, work systems and organizationwide results. These organizations typically see lower costs, improved productivity and increases in employee and customer satisfaction.

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