Hill International Truck named Diamond Edge Certified dealer
From staff reports
EAST LIVERPOOL — Hill International Trucks, located in East Liverpool. has been recognized by International Truck as a Diamond Edge Certified dealer, a collaborative effort between International Truck and its dealer body to recognize dealers for their commitment to uptime and to drive awareness of the high-performing service offered to customers.
Each of Hill’s other locations received this certification showing excellence across the entire organization, including dealerships in Wheeling and Eighty-Four, Pa.
“It’s an absolute honor for Hill International to be recognized as a Diamond Edge certified dealer. We are proud of this distinction and consider it a validation that our best practices we live daily are benefiting our customers in the best possible way” said Rocco Longo, operations coordinator at Hill International.
“Our people are bought in and committed to providing best-in-class customer service. Being a dealer that customers can trust to reduce their downtime is of the utmost importance to us. In receiving this distinction at each dealership, we are able to show that commitment to the communities in which we serve,” said Steve Hill, owner of Hill Interational Trucks.
Diamond Edge Certification is earned by achieving parts and service metrics based on customer dwell time, which is the time it takes for a customer to get their truck diagnosed, repaired and back on the road.
Hill International Trucks has been serving the trucking industry of the Tri-State Area for the past 122 years.