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Third-party vendor problems

Dear Readers: Many stores sell items on their websites that come from third-party vendors. The vendor gets a larger customer base, and the retailers get to sell a broader range of merchandise. Win-win!

But what if there’s a problem with your order? Big retailers are making returns easier. It used to be that you’d have to repackage the item, mail it back and wait weeks for a refund or exchange, and the store couldn’t help.

The times are changing. Many large stores are inviting customers to bring in their returns for the refund to be processed. The item may still have to be shipped back to the original vendor, but the task can be expedited.

Bring in all invoices, receipts and packaging. It’s a great timesaving service. Check out a store’s website for more information. — Heloise

(Heloise is a columnist for King Features Syndicate. Send money-or time-saving hint to P.O. Box 795000, San Antonio, Texas 78279-5000, fax it to 210-HELOISE or E-Mail: Heloise@Heloise.com.)

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