Guest column: Mediation: A huge step in the right direction
We strive at the Public Service Commission to resolve complaints in the simplest, fairest, and most expedient manner possible, consistent with your concerns. One very handy tool we have been able to use is the mediation process, which is handled by the Commission’s Division of Administrative Law Judges. The dedicated lawyers who populate this office handle any number of cases that are referred to them by the three-member Commission. The cases before the judges involve many different issues and are often complex. The Division also resolves cases through mediation. In Mediation, ...