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Stay informed and be heard by the Public Service Commission

Public participation is an important element in cases before the Public Service Commission. When one of your utility companies requests a change that will affect your service or what you pay for that service, you have a right to know what is at stake and to voice your opinion to the Commission. And we want to hear from you.

I recommend three actions to keep you informed about PSC cases. The first is to sign up to receive notice when documents are filed in the case. On the PSC website: www.psc.state.wv.us, click on Case Subscriptions under the Formal Case Information heading. You will need to create an account that will enable you to track as many cases as you wish. Then log in and follow the prompts to add a subscription. Once you do this you will receive an email update every time a non-restricted document is filed in that case.

Secondly, you should file a comment about the case. On the PSC website under the Inside the PSC heading, click on Submit a Comment. On the next screen select Formal Case and follow the prompts. In the Select a High Profile Case field, choose a case from the dropdown menu or enter the case number. Be sure to include the hyphen; for example: 21-0000. Then type what you want to say regarding the case.

If you prefer, you may send a letter to the Commission fully expressing your concerns or support for a particular case (be sure to reference the utility company and the case number). Send your letter to:

Public Service Commission of West Virginia

Office of the Executive Secretary

201 Brooks Street

Charleston, WV 25301

Finally, you have the option of watching the hearing. Most hearings before the Commission involving large utility companies are livestreamed on our website. Under the Inside the PSC heading, click on Commission Webcast, then click View Hearing. Depending on your web browser, you may need to click the link at the bottom of the page that will take you to our YouTube channel. We look forward to hearing from you.

(Lane is chair of the West Virginia Public Service Commission)

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